Refund policy

At CreepyChic, we stand behind the quality of our jewelry. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Free Returns

We offer free returns worldwide within the 30-day return period.

To initiate a return, please contact us at: support@creepychic.shop

Our team will provide return instructions.

3. Refunds

Once your returned item is received and inspected:

  • You will be notified via email
  • Approved refunds will be processed to your original payment method

Please allow 5–10 business days for the refund to reflect, depending on your financial institution.

4. Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Customized or personalized jewelry (if applicable)

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos attached. We will resolve the issue promptly.